Privacy Policy for glide-technologies.com
1. Introduction
At Glide Technologies, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you interact with our website (glide-technologies.com), and explains your rights under applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We adhere to a privacy-first philosophy and implement all necessary technical and organizational measures to ensure your data is treated securely, lawfully, and transparently.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all users who access or interact with glide-technologies.com and covers all personal data collected through the website, any associated services, or communications with us via email or other channels. Glide Technologies is the data controller responsible for the processing of your personal data under this Policy. For any questions regarding this Policy or your data, you can contact us at [email protected].
3. Categories of Data Processed
We may collect, use, and store the following categories of personal data:
a. Usage Data
Includes information about how you use our website, such as IP address, browser type, access times, time zone setting, referring URLs, pages viewed, and browsing behavior.
b. Account Data
Includes your name, email address, phone number, billing and shipping addresses, and other similar information you provide when creating an account or making inquiries.
c. Profile Data
Includes information derived from your interactions with our website and services, such as product preferences, purchase history, behavioral data, and saved settings.
d. Communication Data
Includes your communications with us, such as support requests, emails, live chat correspondence, and any contact history maintained in our support systems.
e. Technical Data
Includes information about your device and system configurations, such as device identifiers, operating system, software version, and network information.
f. Transaction Data
Includes details of purchases and payments made through our website, including transaction ID, payment method, delivery address, and purchase history.
g. Preference Data
Includes your marketing consents, subscription preferences, communication preferences, and expressed interest in specific products or services.
4. Legal Bases for Processing
We process your personal data based on the following lawful grounds:
– Consent: Where you have explicitly given us informed consent (e.g., for receiving marketing communications).
– Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
– Legitimate Interests: Where processing is required for our legitimate business interests (such as improvement of services, fraud prevention, and analytics), provided your rights do not override those interests.
– Legal Obligations: To comply with applicable legal and regulatory requirements.
5. Your Rights
Subject to GDPR and other applicable laws, you have the following rights regarding your personal data:
– Right of Access – to request a copy of the personal data we hold about you.
– Right of Rectification – to request corrections to inaccurate or incomplete data.
– Right to Erasure – to request deletion of your personal data under certain circumstances.
– Right to Restrict Processing – to request restriction of processing in specific cases.
– Right to Data Portability – to obtain your data in a structured, commonly used format and transmit it to another controller.
– Right to Object – to object to processing where we rely on legitimate interests or direct marketing.
– Right to Withdraw Consent – at any time, where processing is based on your consent.
To exercise any of these rights, you may contact us at [email protected].
6. Security Measures
We implement a comprehensive set of security practices to protect your data, including but not limited to:
– Industry-standard encryption for data in transit and at rest
– Role-based access controls and authentication mechanisms
– Regular backups and secure storage protocols
– Staff training in data protection and privacy principles
– Ongoing vulnerability assessments and security audits
7. International Transfers
Some of your personal data may be stored or processed in jurisdictions outside your country of residence, including countries that may not provide the same level of data protection. Where such transfers occur, we ensure appropriate safeguards are in place, including the use of Standard Contractual Clauses approved by the European Commission or other appropriate legal mechanisms in compliance with GDPR and CCPA requirements.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purpose of complying with legal, contractual, or regulatory obligations. The retention periods are:
– Usage Data: 12 months
– Account Data: Up to 6 years after account deactivation
– Profile/Preference Data: While active user, and up to 2 years thereafter
– Communication Data: 3 years from last interaction
– Technical Data: 12 months
– Transaction Data: 7 years for regulatory compliance
– Marketing Consent and Preferences: Until consent is withdrawn or data subject is inactive for 3 years
9. Cookie Policy
Our website uses cookies and similar tracking technologies to enhance user experience, deliver core site functionality, and gather analytics data. Cookies may be categorized as follows:
– Essential Cookies: Required for website operation (e.g., session management, authentication)
– Functional Cookies: Support user preferences (e.g., saved settings)
– Analytics Cookies: Collect usage and performance statistics (e.g., Google Analytics)
– Performance Cookies: Monitor site performance to improve efficiency
10. Cookie Management and Compliance with GDPR & CCPA
Upon first visit, users will be presented with a cookie consent banner in compliance with GDPR and CCPA requirements. You can manage or withdraw consent at any time via our Cookie Preferences Center. Additionally, most web browsers allow users to control or disable cookies through browser settings.
For CCPA compliance, California residents may opt-out from the sale of personal data and may exercise browser-based signals (e.g., Global Privacy Control) to express their preferences.
11. Protection of Children
Our services are intended for users aged 13 and older. We do not knowingly collect personal data from children under the age of 13. If we become aware that we have collected data from a child under 13 without appropriate consent, we will take immediate steps to delete such data. Parents or guardians who believe that their child has provided us with personal information are encouraged to contact us at [email protected].
12. Policy Updates and Notification
We may update this Privacy Policy from time to time in response to evolving legal, regulatory, or business requirements. Significant changes to this Policy will be communicated through notice on our website or via direct communication where appropriate. Users are encouraged to review the Policy periodically.
13. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or the personal data we process, please contact us at:
Email: [email protected]
Website: https://glide-technologies.com
We are committed to complying with all applicable data protection laws and ensuring your privacy is respected at all times. For privacy-related inquiries, we encourage you to reach out to us directly using the contact methods listed above.